Senior Service Delivery Manager

3 weeks ago


Hyderabad, Telangana, India GreenLantern IT Solutions(P)Ltd. Full time
Position: Senior Service Delivery Manager

Location: Vijayawada

Employment Type: Full-Time | Immediate Joining

Role Overview:

We are seeking a highly experienced Senior Service Delivery Manager to lead customer engagements, ensure seamless project delivery, and manage operational excellence. The ideal candidate will have strong client-facing skills, proven expertise in service delivery, and solid technical knowledge in databases and SQL.

Key Responsibilities:

- Act as the primary point of contact for customers, ensuring high satisfaction and timely resolution of issues.
- Oversee end-to-end service delivery operations, meeting agreed SLAs and KPIs.
- Coordinate with internal teams to ensure smooth execution of projects and services.
- Monitor database performance, troubleshoot SQL queries, and support technical teams in resolving issues.
- Drive process improvements, service quality, and operational efficiency.
- Prepare and present periodic service performance reports to management and clients.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in Service Delivery/Project Management, with at least 3 years in a senior role.
- Strong knowledge of database management and SQL.
- Excellent client-handling, communication, and negotiation skills.
- Ability to work under pressure and manage multiple priorities.
- Immediate availability preferred.

Preferred Skills:

- Experience in telecom, IT services, or enterprise software delivery.
- Exposure to ITIL processes and frameworks.

Compensation: Competitive, based on experience and skills.

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