Senior Manager Professional Services

2 weeks ago

Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Job Summary

•    Manage Professional Services in accordance with established standards and guidelines.

•    Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff

•    Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.

•    Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.

•    Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.

•    Ensure proper client training materials are developed and readily available.

•    Provide on-going development, feedback, coaching and mentoring to Professional Services team.

•    Provide tactical leadership and support to the regional consultants and assist in planning and implementation.

•    Roles and Responsibilities

•    Mentor all Consultants to increase their skills and promote consistency

•    Work cross-functionally to create and update internal and external documents that support the implementation.

•    Develop and implement best practices that result in the more efficient implementation of the solution, primarily for the implementation consulting role but also in coordination with other business units as needed.

•    Anticipate future resource requirements and assist with the hiring process.

•    Assist with client projects where consultant issues have been escalated to Insight Software management.

 

Qualifications

Work Experience:

• years of experience in Consultancy and/or Project Management with a successful track record of working in a variety of customer-facing situations for either a Consultancy company or a Software and Services company.

• years at the Senior level or equivalent 

•    Should have managed at least three EPM implementations.

•    Having a good work experience in one of these modules – SAP BPC, One Stream, CCH Tagetik, or Anaplan

 

Additional Information

#LI-Remote

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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