Food and Beverage Operations Manager

4 weeks ago

Mumbai, Maharashtra, India Marriott International Full time

Job Summary

The Food and Beverage Operations Manager is responsible for overseeing all culinary, restaurant, beverage, and room service operations. This role ensures guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. The ideal candidate will have knowledge and proficiency of all applicable food and beverage laws and regulations.

Candidate Profile

Education and Experience


• Bachelor's degree in Hospitality, Food Service Management, or related field; 3-5 years of experience in food and beverage operations.

OR


• Master's degree in Hospitality, Food Service Management, or related field; 2-3 years of experience in food and beverage operations.

Core Work Activities

Developing and Maintaining Budgets


• Develops and manages financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.


• Maintains a positive cost management index for kitchen and restaurant operations.


• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team


• Manages the Food and Beverage departments (not catering sales).


• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Oversees all culinary, restaurant, beverage, and room service operations.


• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.


• Provides excellent customer service to all employees.


• Responds quickly and proactively to employee concerns.


• Provides a learning atmosphere with a focus on continuous improvement.


• Provides proactive coaching and counseling to team members.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Monitors and maintains the productivity level of employees.


• Develops specific goals and plans to prioritize, organize, and accomplish work.


• Provides the leadership, vision, and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.


• Sets clear expectations with employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service


• Provides excellent customer service.


• Responds quickly and proactively to guest concerns.


• Understands the brand's service culture.


• Drives alignment of all employees, team leaders, and managers to the brand's service culture.


• Sets service expectations for all guests internally and externally.


• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.


• Verifies all banquet functions are up to standard and exceed guest expectations.


• Provides services that are above and beyond for customer satisfaction and retention.


• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Serves as a role model to demonstrate appropriate behaviors.


• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Conducts performance reviews in a timely manner.


• Promotes both Guarantee of Fair Treatment and Open Door policies.


• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.


• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.


• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities


• Complies with all corporate accounting procedures.


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Analyzes information and evaluates results to choose the best solution and solve problems.


• Drives effective departmental communication and information systems through logs, department meetings, and property meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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