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Airport Operations Manager
1 month ago
Cathay Pacific Airways Limited is seeking a highly skilled and experienced Senior Airport Lead to join our team. As a key member of our airport operations team, you will be responsible for overseeing and supervising daily team member functions to ensure smooth and efficient operations during the operational shift, while conforming to established safety and security standards.
Key Responsibilities- Safety First, Quality Always
- Execute corporate safety, security, and quality policies to ensure compliance with regulatory requirements and quality standards.
- Achieve operational integrity with zero safety defects and security infringements.
- Support local airport management to identify and mitigate personal, safety, and security risks in the workplace.
- Deputise as the Airline's Operational Duty Holder (ODH) of the airport.
- Operational Excellence
- Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations.
- Implement innovative ideas to improve airport operations.
- Assist in ensuring and maintaining operational and productivity performance conformance to standards.
- Support airport management to conduct regular Quality Control checks on station performance.
- Conduct flight briefings as required.
- Outstanding Product and Services
- Ensure people and team are up-to-date with the latest product knowledge.
- Support the team to deliver 'Service Straight From The Heart' on a daily basis.
- Support the use of new technologies in customer service.
- Give recognition to our highest-value customers.
- Crisis Management capability and preparedness
- Familiarity with all contingency plans and manual fall-back procedures.
- Effectively manage flight disruptions and irregularities.
- Ensure our customers are cared for, informed, and given choice where possible.
- People Development and Performance Management
- Lead, support, and encourage own team to achieve success.
- Build a strong and motivated team.
- Supervise and mentor direct reports.
- Maintain active and ongoing dialogue in relation to employee goals and performance.
- Supplier Management
- Assist in monitoring and conducting regular performance review meetings with suppliers.
- Support the Airport Operations Manager to implement action plans efficiently.
- Post-secondary school education is desirable.
- High school graduation as a minimum.
- Strong command of written and spoken English is mandatory.
- At least 3 years solid Customer Service experience, preferably in airlines or airport services.
- Ability to work independently with good decision-making skills.
- Self-motivated and committed leader who enjoys teamwork.
- Very strong customer service mentality with strong interpersonal skills.
- Sound technical knowledge and capability to perform each airport job function.
- Thorough understanding of Company policies and international regulatory procedures.
- Ability to handle different operational modes.
Cathay Pacific Airways Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
