Airport Ground Transport Operations Manager

4 weeks ago


Hyderabad, Telangana, India GMR Group Full time
Job Purpose As a key member of the GMR Group team, the Airport Ground Transport Operations Manager will be responsible for ensuring the timely and proper processing of hotel, car, and guesthouse bookings for employees and guests. Additionally, this role will provide support to the FMS team as needed.

Key Responsibilities The Airport Ground Transport Operations Manager will be responsible for managing the operations, upkeep, and maintenance of all areas related to ground transport, including the Public Transport Center and the Car Park. This individual will also be responsible for managing and monitoring the Customer Feedback Management System of the Ground Transport Department.

Requirements To be successful in this role, the Airport Ground Transport Operations Manager must have excellent communication and organizational skills, as well as the ability to work effectively in a team environment. This individual must also have a strong understanding of ground transport operations and be able to develop and implement effective solutions to improve customer experience.

Organisation Chart The Airport Ground Transport Operations Manager will report to the Head of Ground Transport and will be responsible for managing a team of Duty Managers, O & M, GT.

Customer Experience The Airport Ground Transport Operations Manager will be responsible for ensuring that customers have a safe, efficient, and pleasant experience during the transportation process at the RGI Airport. This will involve engaging with all stakeholders, service partners, and ensuring that the best-in-class ground transport system is in place.

Electronic Surveillance System The Airport Ground Transport Operations Manager will be responsible for developing a comprehensive electronic surveillance system for the entire landside area, including the Ground Transportation Control Center (GTCC). This will involve working closely with the Head of Ground Transport and the Executive Manager to ensure that the system is implemented effectively.

Key Performance Indicators (KPIs) The Airport Ground Transport Operations Manager will be responsible for achieving the KPIs/KRA's for the Ground Transport Vertical. This will involve developing and implementing effective strategies to improve customer experience, reduce costs, and increase efficiency.

Conclusion In conclusion, the Airport Ground Transport Operations Manager will play a critical role in ensuring that the GMR Group provides a safe, efficient, and pleasant customer experience during the transportation process at the RGI Airport. This individual must have excellent communication and organizational skills, as well as a strong understanding of ground transport operations.

Job Type: Full-time

Job Category: Operations

Experience: 5 years (Required)

Education: Bachelor's Degree (Required)

Work Location: RGI Airport

Work Hours: 40 hours/week

Travel: 10%

Work Environment: Office

Benefits: Health Insurance, Retirement Plan, Paid Time Off

Salary: Competitive

Language: English

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