Airport Operations Vice President

3 weeks ago


Hyderabad, Telangana, India GMR Group Full time
Job Purpose

To develop and implement strategies that enhance the passenger experience at Hyderabad Airport, driving ASQ ratings and scores. This role will oversee the performance of TOPs, CFL, and AOCC departments, ensuring they meet set objectives. Additionally, it will contribute to succession planning by grooming resources for the COO role.

Key Responsibilities
  • Establish and monitor controls to evaluate performance in meeting set departmental KPIs, including the ASQ program.
  • Support the COO in day-to-day operations, AOP preparation, and airport operation strategies.
  • Develop and evaluate work programs, processes, systems, and procedures to achieve departmental goals and objectives.
  • Manage and enhance relationships with government agencies, regulatory bodies, and stakeholders to align their interests with the organization's.
  • Lead the team and work with reportees to develop and retain competent, service-oriented staff through training and day-to-day management practices.
External Interactions
  • DGCA, BCAS, CISF, Immigration, Customs, Ministry of Civil Aviation, Police, Legal Metrology
  • Airlines, Ground handlers, Fuel Farm Operator
  • Airport Concessionaires
Internal Interactions
  • CEO, CXOs of GHIAL and other group businesses
  • Commercial, Airline Marketing
  • Procurement & Contracts, Legal, Project Management Team, HR, Finance, Corporate Relations, Corporate Communications
Financial Dimensions

Operating Expense:

Other Dimensions
  • Permanent GHIAL: 130
  • Outsourced: 600
Education Qualifications

MBA with airport operation experience

Relevant Experience

15-20 years of experience in Airlines/Airport/Hospital industry

Competencies
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus


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