Asset and Wealth Management Operations Vice President
1 month ago
At Goldman Sachs, we are seeking a highly experienced Vice President to lead our Fraud Operations team within the Marcus division. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our fraud detection and investigation processes, ensuring regulatory compliance, and driving process improvements to enhance customer experience.
Key Responsibilities- Provide oversight to global fraud contact center and back-office teams, ensuring adherence to procedures, training, and staffing processes.
- Collaborate with Fraud Strategy, Intelligence, Operations, Technology, Compliance, and Legal teams to develop processes and controls to mitigate risk and improve operational efficiency.
- Identify improvement opportunities, optimize processes, and drive quality enhancements.
- Develop dashboards and control reports to support business management.
- Liaise with partners to implement process and controls.
- Work effectively with stakeholders to ensure compliance and regulatory requirements are met.
- At least 10-15 years of relevant industry experience, with a strong understanding of fraud trends and typologies.
- Expert-level knowledge of compliance requirements, including Reg E, Reg CC, UCC4, and Reg D.
- Well-versed in operations management, with a focus on Fraud/Disputes domains.
- Experience managing internal and external audits, working collaboratively with multiple stakeholders.
- Strong communication skills, with experience managing executive-level communications.
- Extensive understanding of customer service experience.
- Superior project and process management skills, organizational skills, and attention to detail.
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. We believe who you are makes you better at what you do, and we're committed to fostering and advancing diversity and inclusion in our own workplace and beyond.
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