Asset & Wealth Management Operations Vice President

4 weeks ago

Hyderabad, Telangana, India Goldman Sachs Full time

WEALTH MANAGEMENT

At Goldman Sachs, our wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients. Our growth is driven by a relentless focus on our people, our clients, and customers, and leading-edge technology, data, and design.

OPERATIONS

Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation.

YOUR IMPACT

We're looking for a Vice President to lead our Fraud Operations team within the Marcus division. As part of this role, you will be responsible for day-to-day management of Fraud Detections and Investigations, including regulatory adherence, service levels, quality, and customer experience results.

JOB SUMMARY & RESPONSIBILITIES

  • Lead a team of fraud contact center and back-office analysts, team leaders, and specialists.
  • Manage operational responsibilities, including SLAs and productivity targets.
  • Drive excellent decision quality across teams to meet QA targets.
  • Ensure strong operational controls are in place to support existing and new products.
  • Use a data-driven approach to manage day-to-day operations at scale.
  • Research and remain current on the latest industry fraud and disputes trends and recommend tools, services, and practices for improvement.
  • Identify and develop process improvements/automation to maximize operational efficiency.
  • Manage team members with training and development.

BASIC QUALIFICATIONS

  • At least 10-15 years of relevant industry experience, with a strong understanding of fraud trends and typologies with a proven track record of leveraging industry trends and best practices to drive fraud risk mitigation initiatives.
  • Must have expert-level knowledge in compliance requirements with regards to Reg E, Reg CC, UCC4, Reg D.
  • Well-versed in operations management with a focus in Fraud/Disputes domains.
  • Experience with managing internal and external audits, working collaboratively with multiple stakeholders.
  • Strong communication skills with experience managing executive-level communications.
  • Extensive understanding of the customer service experience.
  • Superior project and process management skills, organizational skills, and attention to detail.
  • Proactive, flexible, and ability to multi-task.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness, and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.

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