Airport Operations Lead
4 weeks ago
Job Title: Airport Operations Lead
Job Summary: We are seeking a highly motivated and experienced Airport Operations Lead to join our team at Cathay Pacific Airways Limited. As a key member of our airport operations team, you will be responsible for overseeing and supervising daily team member functions to ensure overall operations run smoothly and efficiently during the operational shift.
Key Responsibilities:
- Rigorously execute corporate safety, security, and quality policies to ensure the station, employees, and suppliers are fully compliant with all regulatory requirements and quality standards.
- Achieve absolute operational integrity with zero safety defects and security infringements.
- Support local airport management to identify and mitigate personal, safety, and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents.
- Deputise as the Airline's Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD).
- Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error-free.
- Help to implement innovative ideas and strive to do things differently and better in all aspects of airport operations.
- Assist in ensuring and maintaining operational and productivity performance conformance to standards.
- Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required.
- Conduct flight briefings as required.
- Willing to take up extra responsibilities (e.g., projects) and work shift duties.
- Undertake any other reasonable task as required.
Requirements:
- Post-secondary school education is desirable.
- High school graduation as a minimum.
- Strong command of written and spoken English is mandatory with the local language being an advantage.
- At least 3 years solid Customer Service experience, preferably in airlines or airport services.
- Ability to work independently with good decision-making skills.
- Self-motivated and committed leader who enjoys teamwork.
- Very strong customer service mentality with strong interpersonal skills.
- Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD).
- Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters.
- Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident, and contingency situations.
- Adapts to and embraces constant change.
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