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Guest Services Ambassador

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Job Description:

As a Guest Services Associate, your primary responsibility will be to ensure that our guests receive exceptional treatment and service.

  1. Welcoming Guests

Upon arrival, you will review the guest list to identify any special requests or requirements. This may include preparing welcome folders with information about the area, amenities, and services available.

Anticipating Guest Needs

Building rapport with our guests is crucial in providing them with an outstanding experience. You will need to anticipate their needs and provide personalized attention to create a memorable stay.

Providing Assistance

Assistance with tasks such as confirming travel arrangements, taking messages, and addressing customer complaints is also a key part of this role.

Maintaining High Standards

Ensuring compliance with health and quality standards is essential in maintaining a safe and healthy environment for our guests.