Guest Service Ambassador

JLL supports the Whole You, personally and professionally.
Title
Guest Services Ambassador (GSA)
Business Unit
Integrated Facilities Management - Corporate Solutions
Reporting to
Workplace Experience Manager /Community Manager
Overall Role
The Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Duties & responsibilities
What this job involves
- Site Operations
Create a comfortable, welcoming and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Anticipate client needs through observation to create memorable experiences.
Manage stationery requisition and related inventory management.
Adhoc responsibilities assigned by Facilities Manager.
Customer Services
Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
Deliver concierge service with local expertise and insider knowledge.
Manage transportations request from visitors and employees.
Conference Meeting Room Booking
Assist & educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.
Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services
Organise receipt and deliveries of all mails and courier services.
Manage mail distribution records and mail logs.
Experience
4-years’ experience in Hospitality and/or Tourism sector or related professional area
Prior experience to manage meeting room services is an advantage
Hospitality Degree from an accredited institute
Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Personal Skills
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.