Guest Service Associates
2 days ago
The details are as follows:
**Position**:Guest Service Associate**
**Skills**: Good Communication, Team player
**Experience**: Min 6 months of experience in Guest Service
**Responsibilities**:
1. **Guest Handling**:
- Greeting & Welcoming Guest. Foster a good relationship with guest serving as main point of contact.
2. **Guest Record**- Maintain guest records.
3. **Grooming**: Follow grooming standards as per SOP.
4. **Product Knowledge**:
- Ensure guest are oriented with current offers on various products and recommending various options.
5. **Engagement**:
- Actively engage Guest to promote sales and upsell products when appropriate.
6. **Serving**:
- Prepare and serve a variety of coffee beverages as per guest order placed, according to established recipes and standards - SOP.
7. **Guest Satisfaction**: Proactively identify opportunities to enhance guest satisfaction.
8. **Guets Feedback**: Collect guest feedback to drive continuous service and enhancements. Share the same with the Outlet Manager
9. **Systems**: Handle system accurately using POS, ensuring bills are provided to guest.
10. **Hygiene**: Maintain cleanliness of the outlet all the time.
11. **Inventory**: Monitor inventory levels and restock products as needed.
12. **Compliance**: Ensure compliance with food safety and sanitation regulations.
13. **Grievance**: Address Guest inquiries, concerns, and complaints promptly and professionally.
14. **Team Player**: Collaborate with team members to achieve sales targets and maintain a positive working environment.
15. **Marketing**: Assist with special promotions, events, and tastings as required.
16. Act as a brand ambassador, upholding our commitment to quality and hospitality.
**Passport is Mandatory**
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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