Senior Voice Process Lead

Job TitleThis role is a key position in our organization, responsible for driving continuous improvement in transaction quality and delivery.The ideal candidate will have 8+ years of experience in international voice processes and be a qualified manager or deputy manager.Responsibilities include:Managing call quality and client-related KPIsEvaluating the...

Job DescriptionWe are seeking a highly skilled and experienced Voice Analyst to join our team. The successful candidate will be responsible for maintaining, implementing, and administering secure, robust, stable, redundant Voice and Video infrastructure.The ideal candidate will have a strong background in Voice and Video technologies, with expertise in IP...

Job Title: Voice Process SpecialistJob Overview:We are seeking talented fresh graduates from Arts and Science backgrounds to join our dynamic team.Main Responsibilities:Effective CommunicationAbility to work in a fast-paced office environment, 5 days a weekFlexibility to adapt to US hours (night shifts)Key Requirements:- Bachelor's Degree in relevant field-...

Key Job Title: Business Process LeadThe primary responsibility of a Business Process Lead is to oversee the daily operations of a call center, focusing on inbound, outbound, and customer support services. This role involves leading teams of supervisors, team leaders, and agents to meet performance metrics and service level agreements.Key...

Leading BPO in ChennaiRole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsCTC UPTO 6LPAUS SHIFTSLooking for Excellent Communication SkillsVirtual InterviewsWORK FROM OFFICEEducation- GraduateExperience required-2years + Experience as a Quality Analyst in...

Job Title: Voice Process AssociateWe are seeking highly motivated and skilled professionals to support our US-based clients as Voice Process Associates.Key Responsibilities:Handle inbound and outbound customer calls from US clients with professionalism and efficiency.Resolve queries related to products, services, billing, or technical issues in a timely and...

Job OverviewWe are seeking a highly skilled and motivated Appointment Coordinator to join our team. The ideal candidate will have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.The successful candidate will be responsible for conducting outbound...

Job Opportunity: Senior Process EngineerAs a critical member of our team, the Senior Process Engineer plays a pivotal role in driving excellence in assembly operations and ensuring smooth ramp-up of new technologies.We are seeking an experienced engineer with hands-on expertise in at least one core process area such as Wire Bonding, Die Attach, Molding, WLP,...

Role Overview:As a senior process improvement specialist, you will be responsible for driving strategic initiatives to enhance operational efficiency across the organization. Key objectives include developing and implementing effective process improvements, collaborating with cross-functional teams to devise innovative solutions, and ensuring seamless...

Job Title: Advanced Support Specialist for Cisco UCCE and Voice TechnologiesSummary: We are seeking an experienced senior-level support professional with strong expertise in Cisco Unified Contact Center Enterprise (UCCE), Voice over Internet Protocol (VoIP) protocols, and release management. The successful candidate will be responsible for providing...