Sr Quality Analyst//International BPO//Voice Process

4 weeks ago


Vijayawada, Andhra Pradesh, India Hiresquad Resources Full time

Leading BPO in Chennai

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC UPTO 6LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

WORK FROM OFFICE

Education- Graduate

Experience required-

  • 2years + Experience as a Quality Analyst in International Voice Process in International BPO
  • Strongly worked on QUALITY Matrices
  • Excellent transactional quality domain knowledge
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123



  • Vijayawada, Andhra Pradesh, India HRM Counsel Private Limited Full time

    We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...


  • Vijayawada, Andhra Pradesh, India RoboMQ Full time

    About RoboMQRoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, Hire2Retire, is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google...


  • Vijayawada, Andhra Pradesh, India Vista Applied Solutions Group Inc Full time

    Job Summary:We are seeking a Sr. Specialist in IT EDI Administration to support and enhance electronic data interchange (EDI) processes across our enterprise systems. This role will focus on ensuring seamless data flow between trading partners, vendors, and internal business applications while maintaining compliance and high standards of data...


  • Vijayawada, Andhra Pradesh, India HRM Counsel Private Limited Full time

    We are looking to hire a Data or Business Analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and...


  • Vijayawada, Andhra Pradesh, India Research Seven Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the role: Research Analyst works closely with the CEOs and MD s in an analytical capacity, researching market information and technical data to support the decision-making process by providing in-depth insights into the market.As a Senior Research Analyst a typical day will include:Evaluate, analyse, and structure the information for use in various...

  • Data Analyst

    3 weeks ago


    Vijayawada, Andhra Pradesh, India DraconX Inc. Full time

    Company DescriptionDraconX Inc. transforms forward-thinking ideas into intelligent, scalable digital solutions with a focus on AI business automation and AI-driven SaaS platforms. Specializing in MVP development, custom software, and automation systems, we help startups and enterprises accelerate growth and innovation. Our expertise in AI, data analytics,...

  • Team Leader

    3 weeks ago


    Vijayawada, Andhra Pradesh, India Hiresquad Resources Full time

    Leading BPO in HyderabadHiring For Team Leader/Assistant ManagerBanking ProcessRequire min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLAMust have Excellent Communication SkillsCTC UPTO 8PAShifts 24*7 Mail CV at simmi@hiresquad.in or call at...


  • Vijayawada, Andhra Pradesh, India VNC Global Full time

    Immediate Joiners RequiredExperience Range: 5 years (Preferred experience- Manufacturing Industry, E- commerce Industry / Inventory experience )Location : VadodaraRequire hands-on experience in Inventory Accounting, with practical exposure to Cin7 or Business Central, along with a good understanding of e-commerce platforms.Salary Range: ₹ 70,000 to ₹...

  • Intern

    1 week ago


    Vijayawada, Andhra Pradesh, India VMK NEXGEN SOLUTIONS PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionVMK NexGen Solutions Private Limited is a forward-thinking technology consultancy company committed to delivering innovative and customized solutions across multiple domains. Specializing in Software Consultancy, we offer end-to-end development tailored to meet unique client needs along with robust Software Testing services. We provide...

  • Senior Analyst

    3 weeks ago


    Vijayawada, Andhra Pradesh, India eClerx Full time

    Exclusive Opportunity for Financial Crime Compliance Professionals in BangaloreAre you a Financial Crime Compliance Professional looking for new opportunities? Join us for a walk-in drive in Bangalore. Key Skills Required:- Proficiency in Transaction Monitoring, AML, Periodic Reviews, and Rolling Reviews.- Expertise in Client Onboarding, PEP, CDD, EDD...