Sr Quality Analyst//International BPO//Voice Process

Job Title: Quality Improvement ProfessionalThe position we are seeking to fill is a Quality Improvement Professional responsible for driving continuous improvement in Transaction Quality and Delivery. The ideal candidate will possess strong transactional quality domain knowledge, excellent communication skills, and the ability to drive process control and...

Job TitleThis role is a key position in our organization, responsible for driving continuous improvement in transaction quality and delivery.The ideal candidate will have 8+ years of experience in international voice processes and be a qualified manager or deputy manager.Responsibilities include:Managing call quality and client-related KPIsEvaluating the...

We are looking for a senior quality professional to lead our team of quality analysts.Job Description:The Quality Lead will be responsible for overseeing the end-to-end quality assurance process, ensuring that all business processes meet the required standards. The role involves monitoring process quality, driving continuous improvement, and managing a team...

Key Job Title: Business Process LeadThe primary responsibility of a Business Process Lead is to oversee the daily operations of a call center, focusing on inbound, outbound, and customer support services. This role involves leading teams of supervisors, team leaders, and agents to meet performance metrics and service level agreements.Key...

Job Title: Voice Process AssociateWe are seeking highly motivated and skilled professionals to support our US-based clients as Voice Process Associates.Key Responsibilities:Handle inbound and outbound customer calls from US clients with professionalism and efficiency.Resolve queries related to products, services, billing, or technical issues in a timely and...

Job OverviewWe are seeking a professional to fill key positions with a large BPO client.Develop strategic partnerships and drive business growth in the insurance sector.Oversee mortgage transition processes and ensure seamless client satisfaction.Manage banking transitions and maintain high-quality customer service standards.Lead financial and accounting...

Job Title: BPO Excel AnalystWe are seeking a detail-oriented BPO Excel Analyst to provide advanced Excel analysis and reporting support to our customers. This role requires a blend of technical expertise and strong communication skills to deliver accurate insights and ensure exceptional customer experience.Main Responsibilities:Perform data analysis and...

Job OverviewWe are seeking a highly skilled and motivated Appointment Coordinator to join our team. The ideal candidate will have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.The successful candidate will be responsible for conducting outbound...

Position Title: Quality Control InternDepartment: Quality ControlLocation: Vadgaon Maval Duration: 6 months InternshipRequired experience: 0-6 monthsKey Responsibilities:1. Assist in day-to-day inspection of incoming raw materials (foam, fabric, accessories).2. Support the QC team in in-process and final product quality checks for cushions and pillows.3....

Job Title: Digital Transformation Analyst About the Job This role is responsible for delivering value across five core areas: Process Effectiveness: Improving accuracy and reliability to drive better financial outcomes. Process Efficiency: Embedding standard processes into ERP systems and continuous improvement initiatives. Quality Service: Elevating...