Advanced Support Specialist for Cisco UCCE and Voice Technologies

15 hours ago


Vijayawada, Andhra Pradesh, India beBeeSupport Full time US$ 10,00,000 - US$ 11,00,000

Job Title: Advanced Support Specialist for Cisco UCCE and Voice Technologies

Summary: We are seeking an experienced senior-level support professional with strong expertise in Cisco Unified Contact Center Enterprise (UCCE), Voice over Internet Protocol (VoIP) protocols, and release management. The successful candidate will be responsible for providing advanced-level technical support for complex issues related to UCCE, CVP, and other Cisco voice technologies.

Key Responsibilities:

  • Provide expert-level technical support for UCCE, CVP, and other Cisco voice technologies.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and implement effective solutions to improve customer satisfaction and reduce technical debt.
  • Stay up-to-date with the latest technology trends and advancements in the field of UCCE and voice technologies.
  • Communicate technical information effectively to both technical and non-technical stakeholders.

Requirements:

  • Strong expertise in Cisco Unified Contact Center Enterprise (UCCE) and Voice over Internet Protocol (VoIP) protocols.
  • Advanced-level knowledge of release management principles and practices.
  • Proven experience in providing technical support for complex issues related to UCCE, CVP, and other Cisco voice technologies.
  • Excellent communication and collaboration skills.
  • Bachelor's degree in Computer Science, Engineering, or a related field.

Benefits:

This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.



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