Senior International Voice Process Quality Leader

Leading BPO in ChennaiRole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsCTC UPTO 6LPAUS SHIFTSLooking for Excellent Communication SkillsVirtual InterviewsWORK FROM OFFICEEducation- GraduateExperience required-2years + Experience as a Quality Analyst in...

Job Title: Quality Improvement ProfessionalThe position we are seeking to fill is a Quality Improvement Professional responsible for driving continuous improvement in Transaction Quality and Delivery. The ideal candidate will possess strong transactional quality domain knowledge, excellent communication skills, and the ability to drive process control and...

Job OverviewWe are seeking a Quality Excellence Leader to oversee the implementation of quality standards and drive continuous improvement in our processes.Key Responsibilities:Define Inspection Criteria: Develop and maintain inspection criteria for products, ensuring effective implementation across the organization.Process Optimization: Monitor process...

Job Overview:A Senior Transformation Leader is required to drive strategic transformation using AI, data science, and process improvement methodologies.The successful candidate will lead enterprise-wide transformation programs with a focus on productivity, process efficiency, and quality improvement across global operations.Key Responsibilities:Strategic...

Key Job Title: Business Process LeadThe primary responsibility of a Business Process Lead is to oversee the daily operations of a call center, focusing on inbound, outbound, and customer support services. This role involves leading teams of supervisors, team leaders, and agents to meet performance metrics and service level agreements.Key...

Job Title: Process Optimization LeaderAbout the OpportunityWe are seeking an experienced professional to lead our quality assurance processes as we scale from development to large-scale production.Key Responsibilities:Develop and implement process optimization strategies for hardware and software.Oversee testing, validation, inspection, and compliance...

Job Title: Voice Process AssociateWe are seeking highly motivated and skilled professionals to support our US-based clients as Voice Process Associates.Key Responsibilities:Handle inbound and outbound customer calls from US clients with professionalism and efficiency.Resolve queries related to products, services, billing, or technical issues in a timely and...

We are looking for a senior quality professional to lead our team of quality analysts.Job Description:The Quality Lead will be responsible for overseeing the end-to-end quality assurance process, ensuring that all business processes meet the required standards. The role involves monitoring process quality, driving continuous improvement, and managing a team...

Job OverviewWe are seeking a highly skilled and motivated Appointment Coordinator to join our team. The ideal candidate will have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.The successful candidate will be responsible for conducting outbound...

Role OverviewWe are seeking an experienced leader to oversee our operations and drive team performance.Key Responsibilities:Strategically manage a high-performing team to achieve operational excellence.Develop and implement process optimization strategies to improve efficiency and productivity.Measure and achieve key performance indicators (KPIs) that align...