Senior Quality Professional

3 days ago

Vijayawada, Andhra Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

We are looking for a senior quality professional to lead our team of quality analysts.

Job Description:

The Quality Lead will be responsible for overseeing the end-to-end quality assurance process, ensuring that all business processes meet the required standards. The role involves monitoring process quality, driving continuous improvement, and managing a team of quality analysts to achieve high-quality delivery standards.

Key Responsibilities:
  • Supervise and guide a team of quality analysts to ensure high-quality delivery standards.
  • Oversee end-to-end quality audits for business processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Conduct regular audits, identify gaps, and ensure implementation of corrective and preventive actions.
  • Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
  • Create, review, and update quality guidelines and checklists as per client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and external stakeholders.
  • Participate in calibration sessions to align internal and client expectations.
  • Act as a subject matter expert (SME) for business processes and ensure compliance with applicable regulations.
  • Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Strong understanding of quality tools and methodologies.
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
  • Ability to work in a fast-paced and dynamic environment.

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