Client Engagement Specialist

About Us

We are transforming the way people learn for better. That's why companies across 30 countries trust us with their learning and talent.

We help leading organizations transform their learning ecosystems while increasing business value of learning. Our comprehensive managed learning solutions weave together best of learning theory, technology, operations, and services to enable a thriving workforce.

Role Overview

You will support senior leadership in growing learning service sales to clients. Working under guidance of an engagement director, you will be responsible for managing client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results.

Key Responsibilities

• Support engagement directors in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Prepare QBRs and other governance activities
• Track win/loss data and sales KPIs across portfolio to support continuous improvement.
• Conduct research on client organization changes that could signal opportunities.
• Collaborate with service line leaders to align internal solutions to unmet client needs.
• Respond to routine client queries and escalate issues where needed.
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up-to-date and accurate.

Skills and Qualifications

• Relationship development with client stakeholders and key figures.
• Presentation and pitching skills to create strong impression.
• Clear and professional communication in both verbal and written formats.
• Strong organizational and time-management abilities.
• Analytical mindset with comfort working with data and reporting tools.
• Commercial decision making on which opportunities will provide mutually beneficial outcomes.
• Familiarity with Microsoft Office, especially PowerPoint and Excel.
• Team-oriented with service delivery mindset.
• Detail-oriented with proactive approach to managing client needs.
• Ability to work under direction but also take initiative on smaller tasks and projects.
• High level of professionalism in external-facing communications.
• Adaptable and comfortable working in fast-paced, global environment.

Knowledge

• Brief understanding of learning & development concepts and corporate training models.
• Familiarity with managed learning services and learning platforms is an advantage.
• Understanding of account management processes in services environment.
• Awareness of client service and stakeholder communication best practices.
• Some exposure to project management or customer success tools is preferred.

Experience

• 4–8 years in roles related to account coordination, client services, project management, or operations.
• Experience working in or with professional services, learning, or talent development sectors.
• Demonstrated ability to support client relationships and manage operational details.
• Exposure to multi-stakeholder environments and experience handling multiple priorities.
• Experience supporting reporting, governance, or performance tracking processes.