
Client Service Operations Specialist
12 hours ago
As a Client Service Operations Specialist, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. You will be responsible for supporting Account Managers in managing ongoing projects.
Key Responsibilities:
- Support Account Managers in managing ongoing projects.
- Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
- Build strong client relationships by understanding their needs and providing tailored service options.
- Prepare service quotations and manage timely invoice submissions according to contracts.
- Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
- Identify and implement improvements in services, processes, and systems.
Requirements:
- N1/N2 level Japanese certification, reflecting advanced language proficiency.
- 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
- Advanced skills in MS Office, especially in Word and Excel.
- Strong communication and organizational abilities, ensuring clear and efficient client interactions.
- Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
Benefits:
- A remote-first organization with an accelerate from anywhere culture.
- Opportunities for growth and development in a dynamic and rewarding environment.
Why Join Us?
We are a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that fosters growth and development. As a Client Service Operations Specialist, you will have the opportunity to make a significant impact and contribute to our success.
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