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Digital Engagement Specialist
3 weeks ago
Job Overview:
We are seeking a highly motivated and dynamic professional to fill the role of Content and Community Associate.
Main Responsibilities:
- This position will serve as the primary point of contact for users, managing day-to-day communication and fostering strong relationships with our community members.
- The successful candidate will be responsible for developing strategies to increase daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
- This involves implementing plans to upskill and monetize matchmakers, content creators, and moderators to ensure their long-term engagement and success.
- Collaboration with the product team is essential to launch and optimize new features focused on user engagement, retention, and monetization.
- An additional responsibility will be to create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
- Staying up-to-date with new social media trends, insights, and best practices is crucial to enhance engagement and grow the platform.
- Fostering a positive and interactive environment by managing and supporting different speaking communities is also a key aspect of this role.
Required Skills and Qualifications:
- A minimum of 1 year of experience in operations, campaign, or community management.
- Strong interpersonal and communication skills to build relationships and work effectively with diverse stakeholders.
- A deep understanding of culture and language, excellent communication skills, and proficiency in social media platforms and community management tools are essential.
- The ability to work with language-specific content/creators, with an understanding of regional and global content trends.
- Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
- Demonstrated ability to take full ownership of projects and drive them to successful completion.
- Ability to work cross-functionally and manage multiple projects and priorities.
- An analytical mindset with strong problem-solving abilities.