
Enhance Customer Experience as a Customer Engagement Specialist
3 days ago
We are seeking a skilled Customer Engagement Specialist to join our team. As a key member of our marketing department, you will be responsible for implementing and optimizing customer engagement campaigns using the Braze platform.
- You will develop, configure, and maintain campaigns in Braze using Liquid templating and Canvas.
- Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs.
- Implement event tracking, user attributes, and audience segmentation.
You will collaborate with stakeholders to understand campaign requirements and translate them into Braze workflows. Additionally, you will troubleshoot and optimize message delivery, personalization, and performance while ensuring best practices in user privacy, compliance, and data security.
To achieve this goal, we require a highly motivated and detail-oriented individual with strong technical skills and experience working with Braze.
Key Requirements
- Bachelor's/Master's degree in Computer Science, Mathematics, Economics, Statistics, or a related field.
- 2+ years hands-on experience working with Braze platform.
- Experience working with Braze SDKs (iOS, Android, or Web).
- Familiarity with Braze Currents and data streaming to external platforms (e.g., Salesforce, Segment).
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