Customer Insights Specialist

6 days ago

Nashik, Maharashtra, India beBeeResearch Full time ₹ 20,00,000 - ₹ 30,00,000

Job Title: Customer Insights Specialist

We are seeking a highly motivated professional to lead our customer insights and research initiatives.

The successful candidate will focus on understanding and capturing customer needs, behavior, and feedback through structured research and surveys. Their insights will directly influence our product development and enhancements, ensuring we remain responsive and impactful.

Main Responsibilities:

  • Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions for various products.
  • Identify customer needs, pain points, preferences, and analyze user behavior to support product development and improvement.
  • Compile research findings into clear, actionable insights for cross-functional teams.

Qualifications:

  • Bachelor's degree in business, social sciences, psychology, market research, or a related field.
  • 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organization or a leading market research organization.
  • Proficiency in survey design tools (e.g., SurveyMonkey) and analytical tools (e.g., Excel, SPSS).
  • Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
  • Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.
  • Passionate about user experience and using research to drive positive outcomes.

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