
Customer Service Specialist
2 days ago
We are seeking a customer-focused professional to provide exceptional support and ensure a positive customer experience.
- Primary Responsibilities:
- Provide primary support to clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products and services.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
Requirements:
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
Preferred Skills:
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
This is an opportunity to build strong relationships with clients and ensure their satisfaction.
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