Customer Service Specialist

2 days ago


Nashik, Maharashtra, India beBeeClientCare Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Professional

We are seeking a customer-focused professional to provide exceptional support and ensure a positive customer experience.

  • Primary Responsibilities:
  • Provide primary support to clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.

Requirements:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.

Preferred Skills:

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

This is an opportunity to build strong relationships with clients and ensure their satisfaction.



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