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Global Technical Service Provider
2 weeks ago
Our company is seeking a dedicated and skilled individual to fill the role of Technical Support Specialist.
The Technical Support Specialist will be responsible for providing top-notch technical assistance to customers worldwide, utilizing phone, email, and chat platforms.
Key Responsibilities:
- Deliver exceptional customer service by troubleshooting technical issues over the phone.
- Handle technical queries related to telecom, VoIP, networking, and communications with ease.
- Employ computer knowledge and skills to resolve customer problems efficiently.
Technical Skills:
- Proficiency in computer hardware and software, including intermediate or advanced knowledge.
- Understanding of operating systems (Windows, Mac, Android, iOS).
- Familiarity with basic networking concepts.
Requirements:
- Education: A bachelor's or master's degree from an accredited institution.
- Experience: Both freshers and experienced candidates are encouraged to apply; BPO and service industry experience is preferred.
- Excellent verbal and written English communication skills.
- Able to work flexible hours, including night shifts and rotational shifts.
- Strong computer skills, including MS Office, email, and CRM tools.
- Effective time management and multitasking abilities.
- A problem-solving attitude with a focus on delivering high-quality customer satisfaction.