Technical Service Expert

1 week ago


Belgaum, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 13,50,000
Job Details

We are seeking an experienced technical professional to join our team as a Support Specialist.

This role involves providing technical support to clients through various communication channels, including phone, email, and chat.

  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

The ideal candidate will have 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.

A strong communication skill with excellent verbal and written English proficiency is required. Ability to work rotational shifts including night shifts is also essential.

Requirements
  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.

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