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Pioneering Customer Advocate

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Immersive Customer Experience Specialist

Job Description

Deliver exceptional support to pet parents through inbound calls, WhatsApp, and other communication channels. Clearly explain Awwzo's services, pricing, and booking processes. Resolve queries and concerns with empathy and ownership.

Responsibilities
  • Manage inbound calls, WhatsApp, and other support channels
  • Provide detailed information about our services, pricing, and booking process
  • Resolve customer issues and concerns with professionalism
  • Coordinate with centre teams for smooth pickups, drop-offs, and in-stay updates
  • Maintain accurate call logs and CRM records
  • Contribute ideas to enhance customer experience, communication flows, and FAQs
Requirements
  • 0-1 years of experience in voice-based customer support or hospitality
  • Excellent verbal communication in English
  • Strong listening skills, patience, and a calm presence on calls
  • Familiarity with CRM tools, basic Excel/Sheets
  • A genuine love for dogs and comfort talking to pet parents
Why Join Us?
  • Be part of a purpose-driven brand shaping India's pet care industry
  • Work with a mission-first team from IITs, top startups, and pet care professionals
  • Pet-friendly office – dogs are always welcome
  • Shape how India experiences pet parenting

Join us in creating safe, loving, and fun spaces for dogs across the country.