Customer Advocate

19 hours ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking a highly motivated and skilled Customer Support Professional to join our team. As a Customer Support Associate, you will play a critical role in providing exceptional support to our learners, category teams, and internal stakeholders.

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  • Key Responsibilities:
  • Respond promptly and professionally to inquiries through various communication channels.
  • Achieve high levels of Customer Satisfaction (CSAT) by providing accurate, empathetic, and timely responses.
  • Gather and analyze information to understand the nature of inquiries, providing relevant solutions or recommendations.
  • Collaborate with cross-functional teams to address issues and streamline processes.
  • Monitor and meet performance metrics such as response time, resolution time, and CSAT targets.
  • Identify recurring issues and proactively suggest improvements to enhance support processes or product features.
  • Stay updated with products, courses, and policies to offer informed and accurate responses.
  • Maintain detailed records of learner interactions and resolutions.

Requirements

  • Bachelors degree in any discipline.
  • Proven experience in customer service or escalation handling, preferably in a fast-paced environment.
  • Strong communication skills, both written and verbal, with the ability to build rapport with learners and stakeholders.
  • Proficiency with tools such as Freshdesk, Tableau, MS Office, and CRM systems.
  • Analytical mindset with the ability to interpret data and drive insights for informed decision-making.
  • High attention to detail, multitasking abilities, and strong organizational skills.
  • Self-motivated, proactive, and committed to delivering exceptional customer experiences.
  • Adaptability to changing priorities and deadlines.
  • Prior experience in the EdTech sector is a plus.

What We Offer

  • Competitive salary.
  • Opportunities for growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply

  • Review our job requirements and qualifications carefully.
  • Submit your resume and cover letter via email.
  • Join our team and embark on an exciting career journey


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