Global HR Service Delivery Lead

15 hours ago


Kottayam, Kerala, India beBeeOperational Full time ₹ 90,00,000 - ₹ 1,50,00,000

Job Overview

The role of an HR Operations Manager is pivotal in driving transformation through process standardization and data-driven insights.

This position will lead the delivery of scalable, efficient, and employee-centric HR services across global operations.

Key Responsibilities:

  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across entities.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.
  • Drive harmonization of HR processes and implement continuous improvement initiatives.
  • Champion automation and scalability with platforms like SAP SuccessFactors.
  • Ensure compliance with global labor laws, data privacy regulations, and internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with regional HR leaders and business stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.


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