Service Delivery Leader

1 day ago

Kottayam, Kerala, India beBeeLeadership Full time ₹ 16,99,609 - ₹ 25,46,914

Senior Service Delivery Director Opportunity

We are seeking a seasoned business leader with extensive experience in managing large-scale operations across banking, financial services and insurance.

The ideal candidate will bring 15+ years of expertise in wealth management, retail banking, compliance and financial risk functions, along with leadership skills to drive automation, transformation and continuous improvement initiatives across global delivery centers.

Key Responsibilities:

  • Lead end-to-end service delivery management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA and digital tools to enhance productivity and customer experience.
  • Lead transition and transformation initiatives, including due diligence, process migrations and stabilization of new engagements.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.
  • Oversee risk management, KYC, CDD/EDD and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity and inclusion while driving employee engagement.
  • Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

Core Skills & Competencies:

  • Strong expertise in wealth management, retail banking, compliance and financial risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in strategic planning, operational excellence and business performance optimization.
  • Strong experience in transition management, risk assessments and due diligence.
  • Ability to drive automation, digital transformation and process improvements.
  • Exceptional leadership, stakeholder management and executive communication skills.
  • Exposure to multi-geographic client engagement (North America, Middle East, APAC).

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