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Media Asset Delivery Specialist
3 weeks ago
About our organization
We simplify the complexities of content distribution, supply chain and digital storefront management by providing flexible B2B technical SaaS solutions and managed services for media assets.
As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, we bring to life the quality of film and television.
About the Project Coordinator Position
The face of our organization to our clients as a project coordinator requires quality customer service interaction through incoming tickets, escalating key issues and questions to our team in a timely fashion.
Key Responsibilities:
- Respond to client tickets in a timely manner providing key customer attention and care to address all questions and concerns.
- Understand and escalate software bugs and issues to developers closing issue out with client once resolved.
- Liaison between internal departments to close out and understand issues with clients.
- Derive metrics and stats from ticketing to generate reports on time to resolution classification and other key info on client tickets.
Required Skills and Qualifications:
- Strong customer service skills.
- Bug/issues escalation to various departments.
- Writing long form articles.
- Proficient knowledge of Microsoft Office.
- Strong analytical and problem-solving skills.
- Attention to detail and organization skills.
- Ability to adapt to changing priorities.
- Strong interpersonal abilities and communication skills.
Qualifications:
- A bachelor's degree in a related field of study.
- [1] + years' experience in a customer service role.
