Service Delivery Program Manager

1 day ago

Kottayam, Kerala, India beBeeStrategic Full time ₹ 1,94,28,000 - ₹ 2,59,24,000
Job Title: Strategic Operations Leader

We are seeking a seasoned and strategic leader to lead our service delivery program.

This critical leadership position will oversee the end-to-end operations of the program, acting as a key liaison between external clients, internal operations, and support teams.

  • Operational Excellence: Enhance operational efficiency across the business, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Innovation & Value Addition: Drive innovation initiatives and other value-added efforts in partnership with clients.
  • P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.

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