Senior Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India TIBCO Full time

About the Role:

We are seeking a highly skilled Senior Technical Support Specialist - Escalation to join our team. As a key member of our Escalation Support Team, you will be responsible for managing and resolving complex technical issues faced by customers.

Key Responsibilities:

  • Oversee the escalation process and guide the team in troubleshooting
  • Collaborate with cross-functional departments to ensure timely and effective issue resolution
  • Mentor and develop team members to enhance their technical skills and customer interaction abilities
  • Optimize support processes to improve efficiency and customer satisfaction

Requirements:

  • 10+ years of experience in a support role within the service industry
  • 3+ years of experience supporting ShareFile Suite features and components
  • Strong understanding of advanced troubleshooting techniques and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


  • Bengaluru, Karnataka, India SmartBear Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at SmartBear.As a Senior Technical Support Specialist, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.You will...


  • Bengaluru, Karnataka, India Oracle Full time

    Job Description for Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle.Provide technical support and solutions to Oracle customers via phone and electronic means.Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistAs a Senior Technical Support Specialist, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others. You will troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.Key...


  • Bengaluru, Karnataka, India NetApp Full time

    Job Title: Senior Technical Support SpecialistNetApp is seeking a skilled Technical Support Specialist to join our Level 2 Support team. The ideal candidate will have expertise in troubleshooting performance-related issues in enterprise storage environments.Key Responsibilities:Diagnose and resolve performance-related incidents in enterprise storage...


  • Bengaluru, Karnataka, India XENIA Full time

    Job SummaryXenia is seeking a skilled Senior Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities• Provide on-site and remote technical support to employees, including troubleshooting and resolving technical issues with...


  • Bengaluru, Karnataka, India Straumann Group Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Straumann Group. As a key member of our support team, you will be responsible for delivering exceptional technical customer support to our rapidly growing customer base.Key Responsibilities:Takes ownership of...


  • Bengaluru, Karnataka, India OpenText Full time

    Job SummaryOpenText is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide advanced technical support to customers...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Key Responsibilities:Provide...


  • Bengaluru, Karnataka, India Nexthire Full time

    **Job Title:** Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, with a focus on providing exceptional customer service.Responsibilities:Provide advanced technical...


  • Bengaluru, Karnataka, India NetApp Full time

    Job Title: Senior Technical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our Level 2 Support team at NetApp.Job Summary:The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques.Key Responsibilities:Diagnose and resolve performance-related...


  • Bengaluru, Karnataka, India Autodesk Full time

    Job Title: Senior Technical Support SpecialistAbout the RoleWe are seeking a skilled Senior Technical Support Specialist to join our team at Autodesk. This individual will provide exceptional support services to our customers, engaging them in technical solutions, directions, and troubleshooting advice.ResponsibilitiesRespond to support requests through...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistJob Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nexthire. As a key member of our IT department, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Key...


  • Bengaluru, Karnataka, India Straumann Group Full time

    Job Summary:Straumann Group is seeking a highly skilled Senior Support Technical Specialist to deliver exceptional technical customer support to our rapidly growing customer base.Key Responsibilities:Provides responsive and exceptional support to new and existing internal customers.Takes ownership of technical issues and works with the Development Group to...


  • Bengaluru, Karnataka, India Jio Full time

    At Jio, we're looking for a skilled Senior Technical Support Specialist to join our team in Bangalore. As a key member of our Application Support team, you'll be responsible for providing level 2 support for our digital apps and services.Key Responsibilities:Troubleshoot and resolve complex application issuesCoordinate with development teams for bug fixes...


  • Bengaluru, Karnataka, India Conceptia Software Technologies Full time

    At Conceptia Software Technologies, we are seeking a highly skilled Technical Support Specialist to join our team.This role will involve providing technical assistance to our clients, utilizing the SolidWorks Suite of Products.The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong understanding of...


  • Bengaluru, Karnataka, India Sound of the Sun Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Sound of the Sun. As a Technical Support Specialist, you will be responsible for providing technical support to our users, maintaining IT infrastructure, and assisting in IT projects to improve the efficiency and effectiveness...


  • Bengaluru, Karnataka, India ETeam Full time

    We are seeking an End-to-End Technical Resolution Specialist to join our team at ETeam.Responsibilities:Takes ownership of end-user issues, providing timely resolution and follow-up as required.Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.Escalates complex problems to senior...


  • Bengaluru, Karnataka, India AT&T Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at AT&T. The ideal candidate will have a strong background in Production Operations, with experience in handling production environments, ticketing tools, and effective communication skills.Key Responsibilities:Provide technical support and administrative...


  • Bengaluru, Karnataka, India Quinnox Full time

    Quinnox is seeking a highly skilled Senior Technical Support Specialist to join our team.About the RoleThis is a challenging position that requires expertise in providing technical support for complex applications and processes. The ideal candidate will have 5+ years of experience in production support and be able to work effectively in a fast-paced...


  • Bengaluru, Karnataka, India IT Skylight Full time

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at IT Skylight. As a Senior IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and maintaining a high level of customer satisfaction.Key...