
IT Support Specialist
3 days ago
A key role for an IT Service Desk Engineer is to provide technical support and resolve issues efficiently.
The ideal candidate will have strong understanding of Mac Systems, Windows systems, and common business applications.
- This position involves troubleshooting hardware, software, applications and network connectivity issues.
- Candidates should have excellent communication and interpersonal skills.
The IT Service Desk Engineer will be responsible for:
- Providing initial technical support to end-users.
- Logging, categorizing, and prioritizing all incoming IT support tickets.
- Escalating complex or unresolved issues to higher-level engineers.
- Maintaining accurate and up-to-date documentation of IT procedures.
To be considered for this role, candidates must possess:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in an IT service desk role.
This role offers the opportunity to work independently and as part of a team. The successful candidate will have a customer-centric mindset and a focus on providing positive user experiences.
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