Technical Issue Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Technical Issue Specialist

Key Responsibilities:
  • Resolve technical issues by collaborating with cross-functional teams to deliver high-quality client solutions.
  • Provide timely support to both technical and non-technical clients, ensuring effective issue resolution.
  • Document troubleshooting steps and resolution details for future reference.
  • Identify and report trends to engineering and product teams to inform strategic decisions.
  • Lead client working sessions to ensure clear understanding of issues and requirements.
Role Expectations:
  • Independently resolve escalated client complaints without team lead intervention.
  • Develop and provide documentation or training to clients as needed.
  • Own client issues from initial report to resolution, utilizing proactive and efficient problem-solving techniques.
  • Educate clients on best practices through hands-on training and coaching.
  • Collaborate with multiple departments to escalate support cases and development issues when necessary.
Skills and Qualifications:
  • Proven experience in technical issue resolution and client support.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively with teams.
  • Strong problem-solving and analytical skills.
  • Familiarity with industry-standard tools and technologies.
Benefits:
  • Opportunity to work with a dynamic team and contribute to the company's growth.
  • Professional development and training opportunities.
  • A collaborative and supportive work environment.
  • Competitive compensation and benefits package.

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