Issue Resolution Specialist

7 days ago

Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Issue Resolution Specialist

The primary goal of the Escalation Manager is to successfully resolve escalated customer issues in a timely and efficient manner.

This involves collaborating with stakeholders across various levels of the organization, monitoring progress, documenting and communicating updates to ensure customer satisfaction and enhance processes.

Key responsibilities include:

  • Managing the lifecycle of an escalated incident, encompassing acting as the single point of contact, incident intake, and impact analysis.
  • Facilitating communication between customers, support teams, and other stakeholders, requiring technical understanding of the issue and effective communication with non-technical stakeholders.
  • Leading investigations for major incidents and keeping stakeholders informed as necessary.
  • Bolstering working relationships with key stakeholders across various technical and non-technical teams to ensure seamless collaboration and drive down resolution times.
  • Conducting incident review meetings focused on critical/major escalations with senior leadership.

The successful candidate will adhere to the escalation process, including ticket assignment, tracking, and communicating the status of escalated cases while identifying areas for improvement in the escalation process and implementing changes to enhance efficiency.

Investigating underlying causes of escalated issues and working towards permanent solutions is also a crucial aspect of this role.

Maintaining customer satisfaction, feedback, and trends, and reporting on the performance of the escalation process to ensure support continues to provide the best internal and customer experience possible for escalated incidents is another vital task.

Providing training and support to team members on tools used, escalation procedures, and processes is also a key responsibility of the Escalation Manager.

  • Customer Issue Resolutions Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeProblem Full time ₹ 8,00,000 - ₹ 15,00,000

    Escalation Resolution SpecialistThis is a key role within the organization that involves managing and resolving escalated customer issues effectively.Investigate root causes of escalations to prevent recurrence.Process refund requests in accordance with established company policies.Communicate professionally with customers to understand their...

  • Production Issue Resolution Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeIncidentManager Full time US$ 5,00,000 - US$ 7,00,000

    Job Summary:The Incident Manager role involves overseeing the resolution of production issues reported by customers, support, and engineering teams. Key performance indicators include prompt issue identification, effective communication with stakeholders, and seamless incident management.Key Responsibilities Include:Main responsibilities: Promptly identify,...

  • Technical Issue Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Issue SpecialistKey Responsibilities:Resolve technical issues by collaborating with cross-functional teams to deliver high-quality client solutions.Provide timely support to both technical and non-technical clients, ensuring effective issue resolution.Document troubleshooting steps and resolution details for future reference.Identify and...

  • Incident Resolution Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeincidentresolution Full time ₹ 15,00,000 - ₹ 28,00,000

    Incident Resolution SpecialistWe are seeking a skilled Incident Resolution Specialist to join our team. This is an exciting opportunity for a seasoned IT professional to drive incident resolution, enhance customer satisfaction, and contribute to the overall product quality.Key Responsibilities:Investigate production issues raised by customers, Support, and...

  • Conflict Resolution Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 12,00,000

    Conflict Resolution SpecialistWe are seeking a skilled Conflict Resolution Specialist to join our team.This role involves managing and resolving escalated customer issues related to refunds, disputes, and other concerns. As a specialist in conflict resolution, you will be responsible for providing timely and professional communication with customers, while...

  • Resolution Strategist

    5 days ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 80,00,000

    Key Roles and ResponsibilitiesThe Escalation Resolution Specialist plays a pivotal role in managing escalated customer issues related to refunds, disputes, and other concerns. This entails effectively investigating and analyzing the root causes of escalations to prevent recurrence.Responsibilities include communicating with customers in a professional and...

  • AR Resolution Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeBilling Full time ₹ 1,04,000 - ₹ 1,30,878

    Expert AR Resolution Specialist WantedJob OverviewWe are seeking a highly skilled and experienced AR Resolution Specialist to join our team. As an AR Resolution Specialist, you will be responsible for resolving unpaid or denied medical claims by contacting insurance companies, patients, or responsible parties.Key Responsibilities:Meet Quality and...

  • Ticket Resolution Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCallCenter Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title: Ticket Resolution SpecialistThe role of a Ticket Resolution Specialist involves working closely with our internal teams and external partners to resolve complex patient account issues. This position requires strong analytical and communication skills, as well as the ability to think critically and identify process improvements.Key...

  • Medical Claims Resolutions Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeResolution Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Medical Claims Resolutions SpecialistThe role of a Medical Claims Resolutions Specialist is crucial in ensuring timely resolution of denied and underpaid claims. As a key member of the team, this specialist will be responsible for resolving these claims efficiently.Key Responsibilities:Review and analyze claims to identify discrepancies and...

  • Debt Resolution Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeEmpathy Full time ₹ 72,00,000 - ₹ 1,20,00,000

    Debt Resolution SpecialistWe are seeking a highly skilled Debt Resolution Specialist to join our team. As a Debt Resolution Specialist, you will be responsible for handling inbound inquiries, educating potential clients about debt resolution services, and converting them into customers.The ideal candidate should have excellent communication skills, a strong...