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Ticket Resolution Specialist
3 weeks ago
The role of a Ticket Resolution Specialist involves working closely with our internal teams and external partners to resolve complex patient account issues. This position requires strong analytical and communication skills, as well as the ability to think critically and identify process improvements.
Key Responsibilities:
- Investigate and resolve patient account issues, including reviewing system timeline comments, payer reimbursements, and account transactions.
- Identify potential process improvements and escalate them to management through written reports.
- Follow established workflow documentation, including SOPs, update trackers, issue logs, and trend logs.
- Participate in ongoing training sessions to gain knowledge and stay up-to-date on industry developments.
- Develop and lead special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to senior billing specialists when necessary.
Required Skills and Qualifications:
- Minimum 1 year of call center experience.
- Graduates or under-graduates with a strong academic record.
- Excellent communication and interpersonal skills.
Perks and Benefits:
- Quarterly incentives based on individual performance.
- A stable schedule of 5 days a week.
- All US holidays and Indian holidays observed.
- A lucrative employee referral program.
Why You'll Love Working Here:
At [Company Name], we're committed to creating a work environment that's both challenging and rewarding. Our team members enjoy a dynamic and collaborative atmosphere, with opportunities to grow and develop their careers. If you're passionate about delivering exceptional results and making a real difference, we encourage you to apply for this exciting opportunity.
