Resolution Analyst

4 days ago

Bengaluru, Karnataka, India beBeeFraud Full time ₹ 12,40,100 - ₹ 15,91,300
Dispute Resolution Specialist Role

At a leading organization, we are seeking skilled Dispute Resolution Specialists to manage and resolve customer disputes and fraud cases.

Main Responsibilities:
  • We review, investigate, and resolve fraud and dispute cases according to Mastercard chargeback rules and internal policies.
  • Our analysts analyze transaction data and supporting documentation to determine case validity and liability.
  • We prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • The specialist communicates with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Required Skills and Qualifications:
  • A minimum of 2-5 years of experience in fraud, disputes, or chargebacks (Mastercard experience is mandatory).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • The ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

This role requires expertise in managing high-volume case workloads efficiently and accurately. The ideal candidate should be able to communicate complex ideas clearly and maintain accurate records and reporting of dispute activities.

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