Supply Chain Resolution Specialist

14 hours ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 50,00,000 - ₹ 99,99,999

Job Overview:

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The primary goal of this role is to deliver timely and accurate resolutions to clients who have lodged cases with the Service Hub Analyst team. This involves collaborating with various teams to ensure that all responses are of the highest quality, meet Key Performance Indicators (KPIs), and align with relevant Service Hub controls.

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Responsibilities:

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  • Ensure timely and accurate resolution of client cases;
  • Assist and support vendors/internal employees in resolving queries;
  • Maintain the accuracy and quality of all responses;
  • Follow up on pending cases requiring resolution;
  • Coordinate among teams to ensure prompt resolution;
  • Take ownership of cases and ensure KPIs are met;
  • Monitor and respond promptly to critical queries;
  • Operate and adhere to SSH controls in their area of work;
  • Maintain and enrich a knowledge base of case management resolutions.
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Qualifications:

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  • University graduate in BCom, BBA, or BBM;
  • 4-7 years of experience in a Service Desk role within an accounting/STP/PTP department of a large commercial organization;
  • Query and issue resolution/management;
  • Queue Management;
  • Escalation Management;
  • Customer care and teamwork skills;
  • Conversant with Purchase to Pay SAP application;
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Essential Skills:

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  • Excellent Communication skills - Business Communication and Email Etiquettes (Reading and Written);
  • Customer-centric behavior/Customer-focused & driven;
  • Strong Service Desk Experience;
  • Good understanding of AP process;
  • Invoice processing and Vendor reconciliation process;
  • Understanding of accounting;
  • Team Player and Ability to think differently;
  • Email queue management;
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