Ticketing Manager

2 weeks ago

Bengaluru, Karnataka, India Best Infosystems Ltd. Full time
MDM Ticket management_Full-Time_Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai

Job Title: MDM Ticket management

Job Type: Full-Time

Location: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai

Experience: 4-6 years

Job Description:

Key Responsibilities:

• Ticket Management: Handle data maintenance tickets and ensure timely resolution using Service Now.

• Master Data Creation/Maintenance: Perform CRUD operations on product master data.

• Data Quality Monitoring: Assess and ensure data accuracy, completeness, and consistency. Develop and implement data quality standards.

• Collaboration & Coordination: Work with data owners and stakeholders to address data issues. Participate in daily stand-up calls.

• Reporting and Documentation: Generate data quality reports and document maintenance processes.

• Project Coordination & Governance: Support data governance policies and assist in forming a global data steward group.

Qualifications:

• Bachelor's Degree

• Strong analytical skills and attention to detail.

• Excellent communication and collaboration skills.

• Ability to work independently and as part of a team.

• Experience with data governance and data quality initiatives.

Skills:

• Familiarity with MDM tools and platforms (e.g., SAP MDG, Service Now)

• Minimum 2 years of data stewardship experience, preferably in Product Master Domain

• Must have: Chemical and industrial material knowledge.

• Ability to chase data across different groups and ensure timely updates.

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