Technical Support Specialist

8 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Technical Support Specialist

We are seeking a skilled professional to provide exceptional technical support and be the first point of contact for our customers. This role requires strong knowledge of computer systems, mobile devices, and other tech products.

Responsibilities:
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to software and hardware.
  • Assist customers in resolving technical problems in a timely manner.
  • Maintain detailed records of customer interactions and technical issues.
  • Collaborate with the development team to address recurring issues and improve product functionality.
  • Educate customers on best practices and product features.
Required Skills and Qualifications:
  • 1-3 years of experience in technical support or a related field.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for technology.
Benefits:

As a Technical Support Specialist, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization.

What We Offer:

Opportunities for professional growth and development.

A collaborative and supportive work environment.

Competitive compensation package.

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