Logistics Account Growth Specialist

Logistics Account Growth Specialist

• Job Description:

• Key Responsibilities:

We are seeking a Logistics Account Growth Specialist to join our team. This role is ideal for professionals who have a passion for building long-term client relationships, driving account growth, and delivering exceptional customer experiences.

• Client Relationship Management:

- Develop, nurture, and strengthen relationships with key clients, acting as their trusted advisor.
- Regularly engage with clients to understand their goals, challenges, and evolving needs.
- Maintain long-term strategic partnerships that contribute to revenue stability and growth.

• Account Growth & Business Development:

- Identify upselling and cross-selling opportunities within existing accounts.
- Work closely with clients to identify how we can add greater value to their operations.
- Collaborate with the sales and product teams to expand account potential and drive business growth.

• Communication & Client Engagement:

- Serve as the single point of contact for client queries, escalations, and feedback.
- Conduct regular business reviews with clients, presenting performance insights, ROI impact, and future roadmaps.
- Ensure transparent and proactive communication to enhance client trust and satisfaction.

• Problem-Solving & Service Excellence:

- Anticipate and proactively resolve client issues that may impact satisfaction or service delivery.
- Collaborate with internal teams (operations, product, IoT support, and engineering) to deliver seamless solutions.
- Ensure SLAs are consistently met and clients' operational goals are supported effectively.

• Cross-functional Collaboration:

- Partner with internal stakeholders to drive solution customizations and process improvements.
- Share client feedback and insights with the product team to influence roadmap and innovation.
- Act as the client's advocate within our organization, ensuring their priorities are well-represented.

• Data-Driven Insights & Reporting:

- Analyze client usage data, performance trends, and KPIs to identify areas of improvement.
- Prepare monthly/quarterly reports highlighting account health, growth opportunities, and strategic recommendations.
- Leverage analytics to demonstrate the value of our solutions in transforming logistics operations.

• Requirements:

• Strong communication and interpersonal skills with a client-centric mindset.
• Proven ability to manage and grow enterprise accounts in a fast-paced environment.
• Excellent problem-solving abilities and attention to detail.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Strong negotiation and conflict resolution skills.
• Experience collaborating across teams in a technology-driven organization.
• Prior exposure to logistics, SaaS, IoT, or enterprise technology solutions is an added advantage.

What We Offer:

• A dynamic, challenging, and fast-paced work environment where innovation thrives.
• Opportunities for professional growth, learning, and leadership development.
• Competitive compensation structure with performance-linked incentives.
• Comprehensive medical and accidental coverage for employees and their families.
• Exposure to cutting-edge technologies, global clients, and industry best practices.
• A collaborative and inclusive workplace culture that values ownership, creativity, and impact.

Career Path & Growth Opportunities:

At our organization, we believe in rewarding performance and potential. As a Logistics Account Growth Specialist, you will have the opportunity to grow into senior account management, client success leadership, or strategic business development roles. Your success in managing key accounts will directly contribute to our vision of becoming the global leader in logistics automation.