Front Office Team Member

2 weeks ago


Panjim, Goa, India beBeeCustomer Full time

Job Title: Front Office Apprentice

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  • As a Front Office Apprentice, you will be responsible for assisting in daily Front Office operations and working with customers and guests.
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Key Responsibilities:

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  • Ensure accurate and efficient running of reception including check in/out procedures.">
  • Respond to guest queries in a timely and efficient manner.">
  • Keep the Front Office Manager and Reception Supervisors informed of any relevant feedback from guests and/or other departments.">
  • Demonstrate a high level of customer service at all times.">
  • Understand hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.">
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.">
  • Follow correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with hotel credit policy.">
  • Answer switchboard calls as required.">
  • Ensure all guest deliveries and messages are received effectively and efficiently.">
  • Act in accordance with fire, health, and safety regulations and follow correct procedures when required.">
  • Adhere to company policies and procedures when working with front-of-house equipment and property management systems.">
  • Attend training courses as required.">
  • Follow and adhere to company brand standards.">
  • Assist other departments wherever necessary and maintain good working relationships with Team Members.">
  • Work with your Manager to identify a specific project to complete during your internship placement.">
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Requirements:

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  • Prior experience in a customer-focused industry is advantageous.">
  • Maintain a positive attitude and excellent communication skills.">
  • Commitment to delivering a high level of customer service.">
  • Excellent grooming standards.">
  • Ability to work on your own and as part of a team.">
  • Competent level of IT proficiency.">
  • Prior experience in cash handling is an added advantage.">
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About Us:

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We are looking for individuals who possess the qualities and skills mentioned above. If you are interested in this role, please apply.



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