Front Office Team Lead

2 weeks ago

Panjim, Goa, India beBeeCustomer Full time
Job Description
As a Front Office Manager / Asst Front Office Manager, you will be responsible for performing a variety of tasks to achieve the highest standards. Your primary goal is to provide exceptional customer service by maintaining a high focus on customer satisfaction.

Key responsibilities include:
  • Maintain a high level of customer service awareness at all times.
  • Take personal responsibility for resolving issues and communicating with customers and colleagues effectively.
  • Be proactive in identifying opportunities to improve customer service and implement actions to make improvements.
  • Actively seek feedback from customers and team members to continually improve performance.
  • Assist on the floor during peak periods to ensure all customer requests are responded to promptly and effectively.
  • Be available to assist during busy days or special events.
  • Set an example for team members by maintaining a presence in the lobby and promoting guest service standards.
  • Assist guests with reasonable requests and train team members to anticipate guest needs.
  • Have detailed knowledge of departmental standards and train team members individually on specific job skills checklists.
  • Monitor standards through regular review checks and develop action plans to address shortfalls.

Required Skills and Qualifications
To successfully fill this role, you should possess the following skills and qualifications:

  • Excellent communication, organization, and coordination skills.
  • Able to work as part of a team.
  • Responsible and self-motivated individual.
  • Patient and proactive in dealing with problems.
  • Able to maintain excellent relations with team members.
  • Familiar with computer systems.
  • Fluent in spoken and written English to meet business needs.

Benefits
As a Front Office Manager / Asst Front Office Manager, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be able to develop your skills and knowledge in a supportive and collaborative team environment.

Others
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would like to hear from you. Please submit your application to join our team today.

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