Senior Customer Success Associate

1 day ago

Malappuram, Kerala, India beBeeCustomerSuccess Full time ₹ 50,00,000 - ₹ 70,00,000

About this role:

">

As a dedicated customer success professional, you will be responsible for improving customer experience by managing key performance indicators (KPIs).

Key Responsibilities:

  • Monitor and Analyze KPIs: Track and analyze customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction.
  • Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion.
  • Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals.
  • Proactive Customer Engagement: Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates.

Continuous Improvement: Identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies that drive a positive customer experience.

Cross-Functional Collaboration: Work closely with the Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes.

Customer Education & Empowerment: Deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product.

Escalation & Issue Resolution: Identify and address customer issues in a timely and effective manner, working with relevant teams to resolve critical customer concerns and ensuring an optimal experience.

Customer Retention & Growth: Focus on driving customer retention, satisfaction, and growth by fostering strong relationships, ensuring customers are realizing value, and identifying opportunities for upsell or cross-sell.

Reporting & Documentation: Maintain accurate records of customer interactions, performance metrics, and follow-ups in the CRM system. Regularly report on KPI trends, account health, and customer feedback to internal stakeholders.

Required Skills and Qualifications:

  • Experience: 1-3 years of experience in a customer success, account management, or related customer-facing role, preferably within SaaS or technology industries.
  • Data-Driven: Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics. Experience with data analysis tools or CRM systems.
  • Customer-Centric: Proven ability to build strong, lasting relationships with customers, understanding their business needs and helping them realize the full value of the product or service.
  • Problem Solving: Strong problem-solving and critical thinking skills, with a proactive approach to identifying potential risks and resolving issues.
  • Communication Skills: Excellent verbal and written communication skills. Ability to present complex information in a clear, concise manner to both internal teams and customers.
  • Organizational Skills: Exceptional time management and organizational skills, with the ability to handle multiple accounts, priorities, and customer needs simultaneously.

Benefits:

  • Opportunity to work with cutting-edge technologies
  • Fast-paced environment

  • Director of Customer Success

    3 days ago

    Malappuram, Kerala, India beBeeStrategist Full time ₹ 15,00,000 - ₹ 21,00,000

    Customer Experience Lead – Enterprise SaaSWe are seeking a visionary leader to create and execute a customer support strategy that fosters exceptional relationships and drives business growth.Key Responsibilities:10–15 years of experience in technical support/customer success, including 2+ years leading managersStrong understanding of enterprise...

  • Customer Success Advocate

    3 days ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,50,00,000

    About this roleWe are seeking a skilled professional to serve as the first line of support for our partners, ensuring high-quality service and quick resolution of technical issues.Key ResponsibilitiesPartner Query SupportRespond to partner queries via email, live chat, or ticketing systems.Maintain strong First Response Time (FRT) and meet chat acceptance...

  • Sales and Customer Success Professional

    1 day ago

    Malappuram, Kerala, India beBeeTrainer Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Our company is seeking an experienced Sales and Customer Success Trainer to fill a key role in our dynamic sales and customer success teams.The ideal candidate will be responsible for developing comprehensive training programs and materials, focusing on product knowledge, soft skills, and technical aspects.Create training content including cheat sheets,...

  • Senior Programme Manager

    1 week ago

    Malappuram, Kerala, India beBeeLeadership Full time ₹ 70,00,000 - ₹ 80,00,000

    Leadership RoleWe are seeking a seasoned professional to assume the role of Team Lead. The successful candidate will be responsible for driving program delivery and learner success.This leadership position involves planning, strategizing, and coordinating with stakeholders to ensure seamless program execution. As a Team Lead, you will be accountable for...

  • Senior Customer Success Representative

    1 day ago

    Malappuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking a skilled Customer Support Executive to join our team.As a key member of our support team, you will be responsible for managing customer inquiries across multiple channels.Your primary goal will be to provide timely and effective solutions to customer issues, ensuring high levels of satisfaction and loyalty.You will work closely...

  • Customer Success Specialist

    9 hours ago

    Malappuram, Kerala, India beBeeOperational Full time ₹ 15,51,900 - ₹ 24,16,115

    Job Overview">This role is a key member of our Customer Success team, responsible for driving operational excellence and project management within the Cards vertical. The primary objective is to serve as a liaison between internal teams and banks to ensure smooth operations processes.">Key Responsibilities:">Monitor and address day-to-day operational issues...

  • Career Development

    7 days ago

    Malappuram, Kerala, India beBeeCustomerSuccess Full time ₹ 45,000 - ₹ 90,000

    Job Opportunity: Customer Success InternAbout the RoleWe are seeking a motivated and organized Customer Success Intern to join our team. The ideal candidate will be responsible for performing daily and weekly reporting activities, writing and creating customized emails, and handling data collection, sorting, and checking.Responsibilities:Perform daily and...

  • Technical Consultant

    2 days ago

    Malappuram, Kerala, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:A Customer Success ConsultantKey Responsibilities:As a seasoned consultant, you will be responsible for leading Gainsight implementations to drive customer engagement and retention. This includes collaborating with cross-functional teams to design and optimize solutions for internal and client-facing use cases.Additionally, you will work closely...

  • Expert Customer Success Specialist

    14 hours ago

    Malappuram, Kerala, India beBeeTravel Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Expert Customer Success – Inbound ToursWe are seeking a highly skilled and experienced travel professional to join our team as an Expert Customer Success – Inbound Tours. In this role, you will be the key link between our international travel partners and on-ground suppliers, curating unforgettable experiences for FITs and groups.Manage and...

  • Senior Customer Experience Manager

    1 week ago

    Malappuram, Kerala, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience Manager Role Description:We are seeking a highly motivated and experienced Senior Customer Experience Manager to lead our customer support team. As a key member of our organization, you will be responsible for driving exceptional customer service, monitoring performance, coaching team members, and ensuring they have the...