Senior Customer Success Representative

20 hours ago


Malappuram, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a skilled Customer Support Executive to join our team.

As a key member of our support team, you will be responsible for managing customer inquiries across multiple channels.

Your primary goal will be to provide timely and effective solutions to customer issues, ensuring high levels of satisfaction and loyalty.

You will work closely with our product and tech teams to improve user experience and develop expertise in our platform.

  • Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.

Requirements

  • 2-6 years of experience: In customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills: With a customer-first mindset.
  • Proficiency: In support platforms and CRM tools.
  • Personal qualities: Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

What We Offer

• A supportive and innovative environment that values growth.

• Opportunities to develop your skills and expertise.

• A collaborative team culture that encourages open communication and feedback.

• Professional development opportunities.

• Competitive salary and benefits package.

Apply now if you are a motivated and experienced customer support professional looking for a new challenge



  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 5,50,000

    Customer Service Representative PositionThe role of a Customer Service Representative involves interacting with customers to provide assistance and resolve their queries in a timely and professional manner.Main Responsibilities:Responding to customer inquiries via phone, email or chatResolving customer complaints effectivelyProviding product information and...


  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 4 - ₹ 7

    Job OverviewA key role in a fast-paced environment, we seek a skilled and experienced customer service representative to deliver exceptional results.Handle customer inquiries and issues via phone with empathy and professionalism.Provide accurate and timely information on products and services.Troubleshoot and resolve technical issues efficiently.Meet and...


  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 20,000 - ₹ 30,000

    Job Role: Customer Service RepresentativeAbout the JobWe are looking for highly skilled and professional customer service representatives to join our team. As a customer service representative, you will be responsible for responding to customer queries via chat support only.Key Responsibilities:Respond to customer inquiries in a timely and efficient...


  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service Representative RoleWe are seeking a skilled professional to handle customer inquiries and provide exceptional support.


  • Malappuram, Kerala, India beBeeCustomerSuccess Full time ₹ 50,00,000 - ₹ 70,00,000

    About this role:">As a dedicated customer success professional, you will be responsible for improving customer experience by managing key performance indicators (KPIs).Key Responsibilities:Monitor and Analyze KPIs: Track and analyze customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success...


  • Malappuram, Kerala, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience Manager Role Description:We are seeking a highly motivated and experienced Senior Customer Experience Manager to lead our customer support team. As a key member of our organization, you will be responsible for driving exceptional customer service, monitoring performance, coaching team members, and ensuring they have the...


  • Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Role OverviewWe are seeking a highly skilled and experienced Customer Service Specialist to join our team.Key Responsibilities:To handle customer inquiries and resolve their issues in a timely and professional manner.To respond to customer calls, emails, and chats in a courteous and helpful manner.To listen actively to customers and address their concerns in...


  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000

    Telecommunications RepresentativeWe are seeking a skilled Telecommunications Representative to join our team. The ideal candidate will have excellent communication and customer service skills, with the ability to work in a fast-paced environment.Key Responsibilities:Providing exceptional customer service to clients via telephone.Responding to customer...


  • Malappuram, Kerala, India beBeeStrategist Full time ₹ 15,00,000 - ₹ 21,00,000

    Customer Experience Lead – Enterprise SaaSWe are seeking a visionary leader to create and execute a customer support strategy that fosters exceptional relationships and drives business growth.Key Responsibilities:10–15 years of experience in technical support/customer success, including 2+ years leading managersStrong understanding of enterprise...


  • Malappuram, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityWe are seeking a highly skilled Customer Service Representative to join our team.The ideal candidate will be responsible for managing customer inquiries, providing prompt and professional responses, and working closely with internal teams to resolve customer concerns.Key Responsibilities:Customer Query Management: Respond to customer inquiries...