
Senior Customer Success Representative
20 hours ago
We are seeking a skilled Customer Support Executive to join our team.
As a key member of our support team, you will be responsible for managing customer inquiries across multiple channels.
Your primary goal will be to provide timely and effective solutions to customer issues, ensuring high levels of satisfaction and loyalty.
You will work closely with our product and tech teams to improve user experience and develop expertise in our platform.
- Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
- Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
- Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
- Customer Records: Maintain detailed records of all interactions in CRM/support tools.
- Product Knowledge: Develop expertise in our platform to deliver effective solutions.
- Performance Goals: Collaborate with the support team to achieve KPIs/SLAs.
- Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
Requirements
- 2-6 years of experience: In customer support or a related role (B2B SaaS experience preferred).
- Strong communication skills: With a customer-first mindset.
- Proficiency: In support platforms and CRM tools.
- Personal qualities: Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
What We Offer
• A supportive and innovative environment that values growth.
• Opportunities to develop your skills and expertise.
• A collaborative team culture that encourages open communication and feedback.
• Professional development opportunities.
• Competitive salary and benefits package.
Apply now if you are a motivated and experienced customer support professional looking for a new challenge
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