Customer Success Specialist

11 hours ago

Malappuram, Kerala, India beBeeOperational Full time ₹ 15,51,900 - ₹ 24,16,115

Job Overview

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This role is a key member of our Customer Success team, responsible for driving operational excellence and project management within the Cards vertical. The primary objective is to serve as a liaison between internal teams and banks to ensure smooth operations processes.

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Key Responsibilities:

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  • Monitor and address day-to-day operational issues between internal teams and banks.
  • Drive performance improvement through root cause analysis and targeted interventions.
  • Provide support to banks for operational issues and daily Cards scheme process improvements.
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Compliance & Dispute Management:

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  • Ensure accurate and timely compliance follow-ups, including dispute resolution and penalty processing.
  • Advise on Standard Operating Procedures (SOPs) and technology upgrades to improve UPI success rates and achieve KPIs.
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Data Analysis & Reporting:

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  • Conduct advanced data analysis to identify operational bottlenecks and performance gaps.
  • Prepare dashboards and performance reports for leadership and bank reviews.
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Knowledge Sharing & Capability Building:

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  • Create a knowledge-sharing environment within the team to enhance technical, analytical, and project management skills.
  • Organize and facilitate staff and bank training programs.
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Functional Skills:

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  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products, especially UPI and related systems.
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Technical & Professional Competencies:

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  • Advanced skills in Excel (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication, drafting, and presentation skills.
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SQL knowledge (writing queries, pulling data) is advantageous.

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