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Empower Your Career through Technical Expertise
We are seeking a highly skilled and dedicated Software Support Engineer I to join our team.
Key Responsibilities:
- Technical Problem Solving: Provide expert technical support to internal and external customers, resolving complex issues and providing solutions using various tools and resources.
- Product Knowledge: Stay up-to-date on product features and functionalities, ensuring a deep understanding of our software platform.
- Collaboration and Communication: Work closely with implementation teams to resolve issues, maintaining effective communication and collaboration throughout the process.
- Problem Escalation: Act as the escalation point for complex issues, providing timely and effective resolutions to meet customer needs.
- Documentation and Reporting: Maintain accurate and detailed records of customer interactions, including problem-solving activities and resolution strategies.
Requirements:
- Strong Technical Skills: Proficient in SQL, scripting languages, and automation tools, with excellent debugging and problem-solving skills.
- Excellent Communication: Excellent communication and interpersonal skills, with the ability to translate ideas and questions between end-users and engineers.
- Teamwork and Collaboration: Experience working collaboratively with various teams to resolve issues, with a strong focus on teamwork and collaboration.
- Adaptability and Flexibility: Ability to adapt quickly to changing priorities and deadlines, with a flexible approach to problem-solving.
Ideal Candidate:
- Passionate about Technology: A passion for technology and a commitment to staying up-to-date with the latest developments and trends.
- Customer Focus: A strong focus on customer satisfaction, with a dedication to delivering exceptional results and exceeding customer expectations.
Join our team and take your career to the next level as a Software Support Engineer I. If you are a motivated and dedicated individual with a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity.
