Technical Support Specialist

14 hours ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 4,50,000 - ₹ 7,50,000
Job Summary

We are seeking a skilled Service Desk Specialist to provide exceptional technical support and services to our clients. The ideal candidate will have a solid understanding of computer hardware, software, and networking concepts.

Duties and Responsibilities:
  • Provide first-level technical support via phone, email, and in-person
  • Assess and qualify technical requests
  • Diagnose and troubleshoot hardware, software, and network issues
  • Install, configure, and maintain computer systems and peripherals
  • Process and execute demands/resolve incidents following established procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
Requirements
  • Bachelor's degree in Computer Science or related field
  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications
Preferred Qualifications:
  • ITIL Foundation certification
  • Excellent problem-solving and analytical skills
  • Strong verbal and written communication skills
About Us

We offer a dynamic work environment and opportunities for growth and development.

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