Exceptional Technical Support Specialist Wanted

1 day ago


Nagpur, Maharashtra, India beBeeTechnical Full time US$ 90,000 - US$ 1,35,000
Job Title: Technical Support Specialist

We are seeking an exceptional Technical Support Specialist to deliver top-notch post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.

  • Diagnose, isolate, and resolve technical issues while coordinating fixes with cross-functional teams.
  • Maintain high levels of customer satisfaction and engagement through effective communication and issue resolution.
Key Responsibilities:

The ideal candidate will have a background in B2B SaaS and strong knowledge of network and security concepts, as well as deep expertise in switches, routers, and networking fundamentals. Additionally, the successful candidate will possess certifications such as CCNA or JNCIE, and working knowledge of Linux, VMware ESXi, and firewalls.

  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices is essential.
  • Able to manage multiple issues and tasks in a fast-paced environment.
What We Offer:

As a valued member of our global team, you will have the opportunity to work remotely with a talented, collaborative team and make a direct impact on customer success and product growth. You will also be part of a company at the forefront of cybersecurity and network visibility, with a fast-paced startup environment that offers room to grow and innovate.



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