Technical Support Specialist
23 hours ago
We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our customers and internal teams.
This role involves troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).
Key Responsibilities:- Respond to technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience working with REST APIs, and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
- Understanding of secure coding practices and security-first design.
- Experience with ticketing systems like Service Now, Jira.
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